Position Title

8.0 hr HELP DESK TECHNICIAN

Required Application Type

School Related Personnel

Salary/Pay Scale

$49,545

Job Description

• Receives requests via telephone, e-mail, facsimile, mail, and in person for the support services provided by Division of Information Services;
• Reviews and resolves computer software and hardware problems of users;
• Logs requests for technical support into a computer, forwards requests as necessary;
• Troubleshoots routine and standard personal computer problems, and provides prescribed technical assistance if applicable;
• Answer telephones and direct calls as necessary;
• Installs personal computers and peripheral equipment as necessary;
• Installs/Re-installs personal computer operation systems as necessary;
• Setup personal computer operating systems, third party software, and data/Internet/Intranet access for user specific needs;
• Provides assistance to Resource Center users regarding the use of peripheral personal computer equipment and software;
• Maintains computerized files regarding the use of the divisions’ services by other departments and sends billing statements to those departments;
• Meets with departments to provide technical assistance regarding departmental specific software, and acts as a liaison between the department and the vendor/manufacturer of the third party software in cases of vendor required support and defective software/hardware;
• Maintain support documentation, files and records, as necessary.

Civil Service Title

HELP DESK TECHNICIAN

Job Qualifications

MINIMUM QUALIFICATIONS:

TRAINEE LEVEL: EITHER:

1. Graduation from a New York State or regionally accredited college or university with a Bachelor’s Degree in management information systems, computer science, information resources management, information technology, or a closely related field; OR,
2. Graduation from a New York State or regionally accredited college or university with an Associate’s Degree in management information systems, computer science, information resources management, information technology, or a closely related field and six (6) months full-time paid experience as a computer technician; OR
3. Graduation from high school or possession of a high school equivalency diploma and one (1) year full-time paid experience as a computer technician.

JOURNEY LEVEL:

Graduation from high school or possession of a high school equivalency diploma and either:

1. Possession of A+ certification and six (6) months full-time paid experience as a computer technician; OR, Two (2) years full-time paid experience as a computer technician.

Application Procedure

Address cover letter and resume to:

Erin Sheevers, Chief Technology Officer

Bethlehem Central School District

700 Delaware Avenue

Delmar, NY 12054

Job Category

Technology

Job Location

District Wide

Additional Information